Frequently Asked Questions
Everything you need to know about your MAISON de SABRÉ experience.
How long does shipping take for personalized items?
Personalized items are typically dispatched within 24-48 hours. Depending on your location, express shipping usually takes 2-5 business days, while standard shipping can take 5-10 business days.
Can I return a product that has been monogrammed?
Because monogrammed items are custom-made to your specifications, we do not accept returns or exchanges on personalized products unless they are found to have a manufacturing fault.
What type of leather do you use for your products?
We exclusively use premium top-grain leather sourced for its durability and soft texture. Each piece is hand-finished to ensure the highest quality standards for our luxury accessories.
How should I care for my MAISON de SABRÉ leather goods?
To maintain the quality of your leather, avoid prolonged exposure to direct sunlight, water, and oils. We recommend wiping it gently with a soft, damp cloth if cleaning is necessary.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later options like Afterpay and Klarna.
Do you offer a warranty on your accessories?
Yes, all MAISON de SABRÉ products come with a 12-month warranty covering any manufacturing defects from the date of purchase.